EXCELLENCE
Service
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EXCELLENCE SERVICE AND SUPPORT
At Elite, we deeply understand the importance of building solid relationships with customers. Therefore, we prioritize customers in every aspect of our work. From the initial solution to the ongoing services throughout the entire product lifecycle after delivery, we are committed to providing you with exceptional service at every stage to meet your application needs. |
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1. Comprehensive sales/application training
We recognize the significance of precision and efficiency. Hence, our team is dedicated to offering comprehensive sales and application training to ensure you master all the knowledge and tools required for success.
2. Experienced service personnel
Our experienced service staff are always ready to address any of your questions or concerns.
3. Industry-leading rapid response
In terms of response, our company guarantees to provide solutions within 2 hours and resolve issues within 12 hours; our service sets an industry benchmark.
4. Installation and testing services
For product installation, our company provides 24-hour installation consulting services; for the first-time installation of new products, we offer on-site installation and testing services.
5. Training services for customers
Our company regularly provides customers with training on product knowledge and after-sales service skills; we also invite customer service teams to our factory for hands-on operational training.
6. Sufficient spare parts inventory
We maintain a sufficient stock of vulnerable parts for our products to meet customer needs at any time.
7. Dedicated maintenance section
For products within the warranty period, our company provides free maintenance services; for products beyond the warranty period, we offer paid maintenance to eliminate customers' after-sales troubles.
After-sales team structure
